With over 20 years of experience, our team will seamlessly guide you through product selection, implementation, and maintenance that will be right for your company. RightComm offers services from a variety of established national providers and advocates on your behalf so that you can get the best-in-class service for a competitive price. Our goal is to successfully enable your business by deploying the right technology that will yield the best outcomes for you and your customers.
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Our Vision
RightComm’s vision of excellence is to provide the “right” technology solutions for our clients such that they can focus on managing and operating their business through leveraging our expertise and recommendations in internet, voice, cloud, networking, and wireless solutions.
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Our Philosophy
Our philosophy is to consult with our clients to establish the right technology. This is accomplished by asking the right questions, listening carefully to responses, and then crafting a custom solution that leverages our broad portfolio of service providers.
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Our Approach
Our approach to establishing the right solutions is based upon curiosity and maintaining an agnostic point of view starting from the discovery process right through to our recommendations. We recognize the value of cultivating long-term relationships with our clients that will evolve and grow.
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Customer Service & Support
One of our core beliefs and differentiators is our ability to service our customers at the highest possible level. Whether it's returning a call promptly, providing a quick turnaround on a project, educating on new technology, or managing through a difficult situation RightComm will be there as a partner and an extension of your team.
We work with our clients’ timelines with a low-pressure approach and focus on ensuring that we fully understand their business requirements, technology challenges, and future growth goals prior to making any technology recommendations.
Our objective is to also introduce our customers to innovative ideas and new technologies that will allow them to save time, money and achieve their desired business outcomes.
Digital Transformation
At RightComm, we can not only help you deploy new technologies, but we also can help you revamp old business models such that they work effectively with your new technology services. Legacy business processes should be updated and transformed into new ways to service customers, complete work, and move your business forward.
The latest generation of technologies such as Cloud & Software as a Service (SaaS) has opened up a myriad of new business opportunities as a result of its ability to disrupt existing business models and markets. These changes can either help or hurt your business depending on what side of the equation you reside. These market disruptions have shown up in a variety of ways including improved speed to market, unlikely new competitors, new digital security challenges, 24 x 7 x 365 online client expectations, as well as new self-service models. In short, although there are great advantages to this new technology and they have the potential to be transformational, it is not without its own challenges so it is important to plan accordingly.
Therefore it is not enough just to deploy new technology, rather we believe that the adoption and deployment of this technology should be fully leveraged and be turned into a “game-changer” for your organization.
The net result of these changes is what has been commonly referred to as “digital transformation.” In order to enable “digital transformation” and allow employees to excel, they need to be re-trained and acquire new skill sets and best practices to achieve a true transformation. Working across three elements — technology, people, and process — is where the greatest business gains can be realized and would allow your organization to be hitting on all cylinders.
The fact of the matter is that the role of technology has fundamentally changed for all organizations over the past decade, as it historically had been viewed as a cost center used to empower employees. Today, technology not only empowers employees but also is an outward-facing tool critical to servicing your customers. In addition, it is perhaps best viewed as an enabler of new and more competitive and reimagined business models.