Cloud
For customers that want to migrate their traditional on-premise IT services to the “Cloud” there are a number of compelling reasons to do so including improved security, anytime anywhere access, reduced stress around hardware and software upgrades, and convenient and predictable OPEX financial models. A few examples of the “Cloud” solutions that we offer are Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), Infrastructure as a Service (IaaS), Public and Private Cloud, Cloud Faxing & Office 365.
Available UCaaS providers
⟶ RingCentral is a cloud-based business phone system that offers PBX features including: Call control, video conferencing, web conferencing, auto-attendant, multiple extensions, a variety of backend integrations and softphone options. The service is delivered as an OPEX model and therefore limited capital investment is required to get the service up and running. Maintenance contracts are also available with the service.
⟶ Avaya Cloud Office by RingCentral’s is a market leading cloud UCaaS platform in which they have incorporated their own enhancements and improvements for the Avaya customer set.
⟶ net2phone is a leading National and International Unified Communications provider. Backed by IDT's Global Network capability, net2phone has over 25 years of providing the most efficient and reliable quality voice and communications experience. net2phone offers unmatched value and services all within a single price point.
⟶ 8x8 is a market leader provides voice, video, chat, contact center, and enterprise-class API Software-as-a-Service solutions for small and mid-size businesses, mid-market and larger enterprises. It offers unified communications, team collaboration, video conferencing, data and analytics, communication APIs, and other services. They also offer a complementary CCaaS option.
Contact Center as a Service (CCaaS) Includes: Automatic calling distribution (ACD), Interactive voice response (IVR), Predictive dialer/ Outbound, Call & screen recording, Workforce management (WFM), Quality Management (QM), Analytics, Customer Relationship Management CRM integration/APIs. Solutions offer omnichannel and the agents have the ability to work from anywhere, anytime with complete access to the full feature set. It also enables businesses to only implement the features they need as well as to remain agile in scaling up or down, based on business needs.
Available CCaaS Providers
⟶ 8x8 is a complete cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers .8x8 offers a completely integrated CCasS and UCasS solution. 8x8 Contact Center, a multi-channel cloud-based contact center solution; and 8x8 Meet, a cloud-based video conferencing and collaboration solution that enables secure and continuous collaboration with borderless high definition video and audio communications from mobile and desktop devices.
⟶ At Avaya, there’s nothing more crucial than delivering the experiences customers expect. The right cloud solution makes it easy to create the services, interactions, and outcomes that are uniquely yours. Deliver an effortless customer experience across voice and digital interactions using a single customizable desktop.Get real-time dashboard visibility into agent performance, interactions, availability, and more. Take required corrective actions in the moment. Deliver the simple and fast experience customers expect across all your touch points—voice, email, messaging, chat, and social.
⟶ Five9 is a pioneer and leading provider of cloud software for contact center They have exclusively focused on delivering its platform in the cloud and disrupting a significantly large market by replacing legacy on-premise contact center systems. They built a highly scalable and secure cloud platform that delivers a comprehensive suite of easy-to-use applications that allows simultaneous management and optimization of customer interactions across voice, chat, email, web, social media and mobile channels, The service is delivered on-demand enabling clients to quickly deploy seats in any geographic location with only a computer, headset and broadband Internet connection.